Registering with PC World Computer Bookstore has a number of benefits for you:

It saves you time when you are buying a product because you won't have to enter your personal details again.

You can opt out of receiving information from us about products that you are interested in, including advance warning of special offers and promotions.
Over time, we will be able to personalise the site according to your preferences, so you see more of the products you like and you save time when shopping.

There are four different ways of searching for a product:

Click on the list of product categories from the left-hand menu. This lists most of the popular subject areas for computer books. You can click on the one you are interested in to explore everything within that category.

Browse – The ‘Browse’ option on the top menu takes you to a complete list of our computer book categories. This is useful if you are looking for a less popular subject category and need to see the full range.

Quick search - use the box on the left-hand menu called 'Search Books’ to type in the Title of any book, the ISBN, subject area, author or publisher. You will get a list of titles that match the details entered.

Use the ‘Advanced Search’ option from the top menu. This will allow you to type specific information about the book you are looking for, allowing you to produce more precise search results. You can search on title, ISBN (The unique product number assigned to all books), publisher, author, subject area, user level and even price range. You can also search the product descriptions by typing your keywords in the ‘Contents’ box.

Having tried all these search methods, if you are still unable to find a specific title, please email us on customerservices@pcworld-books.co.uk and we will try to help.

‘Buy’ is a way of making a note of products you might want to buy later. It's just like putting items in your shopping basket at a supermarket.

Adding an item to your basket does not commit you to buying it - it simply allows you to collect together all the products you're interested in so you can review them before deciding to buy. You can access your basket at any time from the 'My basket' button on the menu at the top. You can add items to your basket or remove them as often as you like.

Your basket will clear after you make a purchase, or at the end of your session on the site.

Checkout is just like the checkout tills in a supermarket (except money is not debited from your account until we despatch your order)- when you are happy with what is in your shopping basket and wish to make a purchase you simply proceed to checkout. You will be taken through the various stages of the process, including reviewing your personal details, such as delivery address, payment details and the products you wish to purchase.

Your order is only complete when you click the ‘Complete Purchase’ button at the bottom of the end page. If you decide not to go ahead with your purchase, you can simply return to the homepage or exit the site at any time before confirming the purchase, and your order will not be processed. We will confirm receipt of your order as quickly as possible by email, and email you again when we despatch your order.

When you see a product you want to buy, click on ‘Buy Now’. This places the item in an electronic shopping basket. You then have the option to continue shopping or 'Go to checkout'

When you've finished shopping click on the ‘My Basket’ button at the top of the screen to return to the shopping basket, check your basket contents and if all is correct select ‘Go to Checkout’.

Before reaching the checkout, we will confirm that your order will now be passed to Computer Bookshops (our fulfilment partner) who will proceed with your order. 

If you are a new customer you will be asked to register your details with PC World Computer Bookstore. If you are a returning customer you will be asked to log in by filling in your email address and password.

Next, confirm your invoice address and delivery address and click ‘Submit’. Enter your credit card details on the ‘Credit Card Payment’ page and click ‘Complete Purchase’. Your order will now be processed, but payment will not be taken from your card until we despatch your product.

Our Buying department generally orders enough of a product to ensure that all our pre-orders are fulfilled.

From time to time the publisher of some products may not provide us with the full allocation of products which we anticipated. If this happens to a product ordered online we will process the orders in the order that they were received i.e. on a first come first served basis and we will contact customers whose orders we cannot meet as soon as we become aware of the situation.

On other occasions the publication date may be postponed, or – in extreme cases – cancelled by the publisher. In such circumstances we update the web site as soon as we have the information. Hence the next time you log in to "My Account" to check your order status, you will be notified of the situation.

Any time prior to selecting ‘Complete Purchase’ on the Checkout page, you can modify the content(s) of your basket by using the ‘back’ buttons to amend your choice. If you wish to buy more than one of a chosen product simply type the quantity required in the quantity box to the right of the product description and click ‘Recalculate’ to make the changes.

To remove something from your basket simply either set the quantity to zero or tick the ‘Remove’ box next to the appropriate item and click ‘Recalculate’, or if you wish to remove all items click ‘Empty basket’.

You can continue shopping at any time. Choose a book category from the left-hand menu, type into the quick search box or use the detailed search on the top bar to continue browsing as before.

Once you have completed the order i.e. you have selected the ‘Complete Purchase’ option on the ‘Credit Card Payment’ page, your order and personal details are sent to us, securely.

Here at PC World Computer Bookstore, we make every effort to keep delivery charges as low as possible.

Throughout the site, the prices quoted for our products do not include the delivery charge. As you proceed through the checkout you will be given a choice of delivery options. Once you have selected your preferred delivery method the cost will be calculated and added to your total bill.

For a summary of how delivery charges are calculated, see the delivery section under the Customer Service menu.

For full details of delivery please read our Delivery page accessible from the 'Customer Services' menu.

PC World Computer Bookstore takes your privacy and security of your personal information very seriously. Our Privacy Policy details how we collect and use personal information in accordance with data protection laws. 

Please click here to read our Privacy Policy so that you understand how we may use your information.

To see more information about personal information and security go to the Customer Service Menu. (Use the button at the top of each page)

Answers to the most commonly asked questions should appear here - but if your question is not addressed please try the following areas of the site:

Customer Service - for information about security, delivery, terms and conditions, cancellations and returns.

If you have any questions about PC World as a company (eg employment information, financial information, news and commentary), visit our corporate site.

If your question has still not been answered, please e-mail us at customerservices@pcworld-books.co.uk  (or go to 'Contact Us' under the Customer Service Menu) and we will get back to you as quickly as we can.